We take the time
to answer you.

Yes. You do not need to know technical terms or calculate your consumption. Call us or request a callback: we will review everything together, at your own pace.

Yes, on +32 65 98 13 83, every day from 9 am to 9 pm (Belgian time). This is the SHA Group number for Ilmovia. You can also request a callback. No detailed form is needed for this first conversation.

Yes, if you wish. Request an appointment or call us. We will agree on the place, day and time together. The appointment must be confirmed before you travel.

No. The “I would like a callback” form only asks for your name, phone number and permission to contact you. Email is optional. We will then discuss how to present any proposal to you.

Yes. You can complete the request with someone you trust and ask them to join the conversation. Give the contact details of the person to reach, with their consent. You retain the decision about your contracts.

No. You can choose a simple callback. If you prefer the detailed questionnaire, only fields marked with an asterisk (*) are required. The others can remain blank; choose “I do not know” where offered.

Yes. Ilmovia does not charge for the request or assistance. If you accept an offer, the contract, equipment or work must still be paid for according to the quote.

We are paid through concluded contracts, under our commercial agreements. We do not ask you to pay for reviewing your situation or presenting a proposal.

Private customers, self-employed people and businesses. We then check the possibilities based on your address, usage and available offers. You can also explain that your services are used both at home and for business.

We assess the offers we can access through our partners. We do not compare the whole market. Savings are not guaranteed: the offer must also meet your needs.

No. Sending a request or attending an appointment does not change your contract. You review the proposal and freely decide what happens next.

We tell you. You remain free to keep your existing contracts. We do not promise a lower bill before reviewing your situation.

Ilmovia is a branch of SHA Group, dedicated to helping private and business customers choose their services. Learn about our approach on the page About us.

Yes, with a separate request for each sector. You can select several subscriptions within Telecom, electricity and gas within Energy, or several types of work within Renovation.

No, it is optional. A recent telecom bill or annual energy statement helps us understand your contract. You can start without a document and add the information during our conversation.

We do not ask for identity documents or bank details for this assessment. Before adding a bill, you may hide unnecessary details such as your bank account. Do not send passwords or customer account access details.

Internet and Wi-Fi, mobile plans, television and landlines, for home or business. Tell us about current services, budget, number of lines, mobile data, calls and connection needs.

This is usually possible when switching operators. For landline numbers, the telephone area is one factor. We check your situation before taking any steps. Learn more from BIPT.

Do not cancel before agreeing the steps with the new operator. Depending on your situation, Easy Switch can simplify an internet or TV switch. The conditions and any outstanding amounts, particularly for a device, must be checked. Read BIPT’s guidance.

Yes. The questionnaire offers an indicative estimate for a home in Belgium using floor area, heating, occupants and appliances. It is not a meter reading or a guaranteed forecast. We review business usage with you.

A provider switch alone does not cause an interruption: the network stays the same. We check the proposal and conditions before proceeding. A move or a new installation needs special attention. Read CREG’s guidance.

We can help you understand your contracts and look for a suitable offer. The assessment does not settle existing debts or suspend payment deadlines. Also contact your provider to discuss your situation; a new offer does not replace that conversation.

Yes, for a new installation, expansion or battery. Roof, orientation, shading, consumption and electrical installation help prepare the assessment. We can complete missing details together.

Ilmovia receives your request and contacts you. Before sharing it with an installer, we will explain who is involved and ask for your agreement.

No. Choose “I do not know” or leave optional fields blank. We can complete them together.

No. Sizing, price, expected output and timing must be confirmed after a technical assessment.

The questionnaire covers homes, shared buildings and business sites. It asks about your vehicle, parking, electrical installation, distance to the panel and work needed. Feasibility and power must be confirmed before a final quote.

Ilmovia receives your request and contacts you. Before sharing it with an installer, we will explain who is involved and ask for your agreement.

No. Choose “I do not know” or leave optional fields blank. We can complete them together.

It prepares a detailed file. A visit or more information may be needed to confirm the price, protection devices, work and compatible power.

Describe the building, insulation, current heating, hot water needs and possible locations. You can request a new system, replacement or addition. The questionnaire does not replace a technical assessment and sizing.

Ilmovia receives your request and contacts you. Before sharing it with an installer, we will explain who is involved and ask for your agreement.

No. Choose “I do not know” or leave optional fields blank. We can complete them together.

This questionnaire prepares a detailed file. A visit, heat-loss calculation and technical checks may be needed to confirm the system, output, work and price.

Roofing · Windows, doors & shutters · Insulation · Façade & damp · Bathroom & sanitary fittings · Kitchen · Plumbing, heating & ventilation · Electrical installation · General renovation · Extension & structural work · Flooring, painting & finishes · Terrace & outdoor work · Signs, shopfronts & wayfinding · Other work. The request is free and non-binding. One or more quotes may be sought depending on the project, area and availability in the SHA Group network. The number of quotes, price and timing are not guaranteed. A visit may be needed. Before sharing with a company, Ilmovia explains who is involved and asks for your agreement.

Ilmovia receives your request and contacts you. Before sharing it with an installer, we will explain who is involved and ask for your agreement.

No. Choose “I do not know” or leave optional fields blank. We can complete them together.

The request is free and non-binding. One or more quotes may be sought depending on the project, area and availability in the SHA Group network. The number of quotes, price and timing are not guaranteed. A visit may be needed. Before sharing with a company, Ilmovia explains who is involved and asks for your agreement.

Yes. Self-employed people and businesses can request telecom, energy, solar, charging, heating, renovation, signs, shopfronts or wayfinding. Choose the sector that matches your needs.

Mounting surface, wording, colours, dimensions, quantity, height and access. Mention lighting, available power, logo and permission status. Photos and artwork are optional.

We review the information you send and contact you. If a suitable offer is available, we present it, usually by email, then discuss it by phone or at an appointment agreed together. You can ask questions before deciding.

Timing depends on current requests and the checks needed. You can give your availability in your message. To reach us directly, call +32 65 98 13 83. We do not promise an automatic response time.

Yes. Write to info@ilmovia.com or call us, giving your name and request reference if you have one. Explain the correction or say that you no longer want follow-up.

Yes. The question “In which other areas would you like us to help you save?” appears at the end of the detailed questionnaire. You can also tell us directly. Your ideas help us choose future partnerships.

To respond to your request, Ilmovia may share the necessary information with one or more partners who may be able to offer you a suitable proposal.